The Best Care for Everyone

Improve Access to Primary Care

Better access for patients means faster, convenient, and coordinated healthcare. Guelph FHT delivers this through comprehensive team-based services – connecting physicians, nurse practitioners, chronic disease nurses, mental health counsellors, dietitians, and more – so patients can get the right care when they need it. Guelph FHT prioritizes patient-centered practices and approaches to empower patients to manage their health.

• 5,087 New Patients were attached to team-based primary care | 128 Families including: 139 Newborns, 50 Siblings and 256 Parents
• In planning for future primary care physician needs, Guelph FHT strengthened our relationship with McMaster School of Family Medicine
• With the growing mental health needs in our community, Guelph FHT provided over 12,000 patient visits for mental health and essential psychiatry services
• 4 Integrated Patient Care Teams were launched directly connecting: 55 New Patient Referrals | 23 Physicians | 2 Home Care Coordinators | 1 Core Service Provider Organization to better support patients with complex needs

Support Workplace Wellness

Guelph FHT is dedicated to fostering a supportive and healthy work environment that prioritizes the psychological well-being of our team. Throughout the past year, meaningful initiatives have been introduced to enhance employee wellness, engagement, and overall job satisfaction.

• In partnership with GuardingMinds@Work, Guelph FHT surveyed team members to better understand the culture of our workpalce. This undertaking included: Feedback from 62% of Guelph FHT Team and identified priority areas of recognition, reward and connection
• Our Ongoing Community of Practice (CoP) initiative promotes sharing, learning, and connection across discipline teams
• 10-Year Service Recognition Program celebrated 37 team members for their dedicated service

Embed Equity, Diversity and Inclusion

Guelph FHT takes pride in embedding Equity, Diversity, and Inclusion (EDI) best practices into all aspects of our work. We believe providing equitable care is fundamental to delivering high-quality healthcare that meets the needs of our diverse community. As an organization, we are dedicated to ongoing EDI learning and are proud of the progress we have made on this journey.

• The Global Diversity and Inclusion Benchmarks (GDEIB) guide our EDI work in accordance with best practices
• Our EDI Council promoted learning in the areas of Anti-Racism, Anti-Oppression and inclusive care practices
• Guelph FHT Patient and Family Advisory Committee celebrated its 5-year anniversary and contributions in shaping care that reflects the diverse needs of our community

“EDI Training has increased my awareness of biases and language when speaking
with patients.”
– Guelph FHT Team Member

Create a Culture of Sustainability

Climate change is currently one of the greatest concerns to population health. Guelph FHT is dedicated to reducing waste and carbon emissions through green health strategies. We understand climate change is a health issue and practice sustainable care to support the future health of our patients, community and environment.

• Guelph FHT’s 5 green health initiatives produced a carbon emissions savings equivalent to taking 95 passenger vehicles off the road
• Our 3rd annual Green Health Day included participation from 300 primary care providers and over 20 community partners
• In collaboration with the City of Guelph, our Community Clean-Up Event demonstrated the power of collective action

Advance Digital Health

The digital health landscape is rapidly evolving, with new tools changing how we communicate and provide healthcare. These innovations offer significant benefits and introduce new risks. At Guelph FHT, we are dedicated to adopting effective digital solutions that advance care workflows and safeguard the privacy and security of both patients and providers.

• Online appointment booking expanded to 84 primary care providers with 15,000+ patient appointments booked online
• AI Scribe adoption enhanced patient experience, streamlined clinical workflows, and reduced provider administrative burden
• Comprehensive cybersecurity training was provided to all team members to proactively manage growing cybersecurity threats